Frequently Asked Questions
...Attend college out of state
Have plans to go abroad, or travel for the summer
I will be moving in several months
If any of the above apply to you, don't worry, you can still be an ATLSITTER! One of the things ATLSITTER's love the most is the flexible scheduling, and the ability to "go, go, go!", throughout the different phases of life. Our activation process is easy and quick!
A: Absolutely! We love when sitters return, and so do our families! To reactivate your account, follow these steps:
1. Head to stlsitter.com
2. Navigate to the Sitter page and click on the "Reactivate Now" button.
3. Complete the reactivation form and click SUBMIT
4. Our managers will review your account and send you the next steps, which might include undergoing a new Smart Sitter certification.
5. Don't worry; we're here to support you every step of the way. If additional training is needed, we've got you covered!
6. Sitters in good standing, with updated certifications, can start accepting jobs within 72 hours of re-activation.
Welcome back to the team, we missed you!
A: ATLSitter's are paid the Full amount owed (FOA) for Cancellations that happen within three hours of a confirmed start time.
Families are not charged for appointments cancelled outside of three hours.
If you incur a cancellation as a sitter, and you would still like to confirm a job, ATLSitter's can communicate with our platform managers, to be on-call!
A: Scheduling is a breeze with our platform! ATLSITTERS are requested directly by our members, for a specific time and date. Sitters have the flexibility to confirm or decline the job based on their availability.
Another option for sitters to confirm jobs is through our Consistent Care option. This is perfect for sitters who like to plan their schedule in advance, with one family. The last option, is for sitters to claim jobs from our Waitlist!
A: It just depends!
If you are taking appointments through Casual Care, you could work with a handful of families, or a different family each time.
If you prefer to work with 1-2 families you can sign up for a Consistent Care request.
Sitter's also have the option to pick up jobs that are waitlisted, from the pending page, of your sitter account!
A: Safety is our top priority! Our team evaluates and continues to monitor the safety of the home environment to make sure it's a healthy, happy and safe space for our SITTERS! If Sitters have concerns regarding an appointment, they can report it from their Sitter account, and our team will step in to provide support.
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